Golden Navis LLC, operating under the brand We Travel Health (“We Travel Health,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit our website, contact us, or use our medical coordination services.

1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:

• name and contact details, such as email address, phone number, and messaging contact;
• date of birth, gender, nationality, and other information needed to arrange medical services;
• travel information when required for appointments or medical travel arrangements;
• information you provide through website forms, email, messengers, or other communications with us.

Because our services involve medical coordination, you may also choose to provide health and medical information, including:

• symptoms, diagnoses, and medical history;
• previous treatments and surgeries;
• medications;
• laboratory and pathology results;
• medical reports and discharge summaries;
• medical images and imaging reports;
• photographs or other medical information relevant to your inquiry.

We only request and process medical information when it is relevant to providing the services you have requested.

2. How We Use Your Information
We may use your information to:

• respond to your inquiry;
• understand your medical needs and requests;
• identify appropriate hospitals, clinics, doctors, or medical programs;
• submit your medical information for review by healthcare providers;
• obtain preliminary medical opinions, treatment plans, estimated costs, or appointment availability;
• arrange consultations, examinations, treatment, or health checkups;
• coordinate medical interpretation and other services related to your medical visit;
• communicate with you before, during, and after your medical trip;
• comply with applicable legal and regulatory requirements;
• maintain and improve our services.

We do not provide medical diagnoses or treatment ourselves. Medical decisions, diagnoses, treatment recommendations, and medical services are provided by the relevant licensed healthcare professionals and medical institutions.

3. Medical Information and Consent
Health information is sensitive personal information.
When you voluntarily provide medical records or other health information and ask us to assist with your medical care in Korea, we process that information for the purpose of providing the medical coordination services you requested.
Where required by applicable law, we will obtain your consent before processing or sharing sensitive personal information.
Please provide only the information that is reasonably necessary for your medical inquiry or treatment coordination.

4. Sharing Information with Hospitals and Healthcare Providers
To provide our services, we may share relevant personal and medical information with hospitals, clinics, doctors, laboratories, health screening centers, and other healthcare providers involved in evaluating or providing the medical services you request.
For example, your information may be shared in order to:

• review your medical case;
• recommend an appropriate specialist;
• determine whether a hospital can accept your case;
• prepare a preliminary treatment plan or cost estimate;
• schedule an appointment or procedure;
• coordinate your treatment and follow-up care.

We share only the information reasonably necessary for these purposes.
Healthcare providers that receive your information may process it under their own privacy policies and applicable medical and data protection laws.

5. Other Service Providers
Where necessary, we may share limited personal information with service providers that help us operate our website or provide services requested by you, such as IT, communications, interpretation, transportation, or other medical travel support providers.
We do not sell your personal or medical information.
We do not disclose your medical information to third parties for unrelated advertising purposes.

6. International Data Transfers
We work with international patients from different countries.
When you contact us from outside South Korea, your personal and medical information may be transferred to and processed in South Korea in order to arrange the medical services you request.
Depending on your case and the communication services you use, information may also be processed through service providers located in other countries.
Where required, we take reasonable measures to protect personal information transferred internationally in accordance with applicable data protection laws.

7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, improve its performance, and measure the effectiveness of our communications or marketing.
Some cookies may be provided by third-party analytics or technology providers.
Where required by applicable law, you may manage or reject non-essential cookies through the cookie settings available on our website or through your browser settings.

8. Communications
If you contact us by email, website form, WhatsApp, or another messaging service, we may use the contact information you provide to respond to your inquiry and communicate with you regarding the services you requested.
If you separately agree to receive marketing communications, we may occasionally send you information about our services. You may opt out of marketing communications at any time.

9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and medical coordination records, comply with legal obligations, resolve disputes, and protect our legitimate interests.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable law.

10. Data Security
We take reasonable administrative, organizational, and technical measures to protect personal and medical information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• request information about how your data is used or shared.

To exercise your privacy rights, please contact us using the details below.
We may need to verify your identity before completing certain requests.

12. Children and Minor Patients
We may coordinate medical services for patients under the age of 18 when the request is made or authorized by a parent, legal guardian, or other person legally permitted to act on behalf of the minor.
Personal and medical information relating to minors is processed only as necessary to arrange the requested medical services and in accordance with applicable law.

13. Third-Party Websites and Services
Our website may contain links to hospitals, clinics, social media platforms, messaging services, or other third-party websites.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies when providing information directly to them.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.
The latest version will be posted on this page with the updated date shown at the top.

15. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact:
Golden Navis LLC
We Travel Health
Email: goldennavis@gmail.com